Shipping & Returns
We can help you regarding sizes, detailed product information, delivery, returns, orders or special requests. Whatever your question is, please feel free to get in touch with us at firstname.lastname@example.org.
We offer free German-wide delivery for all orders. If you live outside the Germany, please contact us for delivery options and quotations.
All KOTAI products is of highest quality craftsmanship, hand made by Founder and Designer Kei Urayama in Berlin from selected proven materials. For the Origawa collection we are using vegetable tanned leather, which is proven by the certificate from the tannery.
returns | exchanges
You are free to return or exchange your order within 14 days of delivery, if it has only been worn for fitting purposes and remains undamaged. If you wish to do so, please contact email@example.com. All returns have to be communicated to us in advance and are to be shipped at the customer’s expense.